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Cover2Pools is here to answer all your questions.  Please contact us today!

 

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F.A.Q.

How long should I run my swimming pool?

That depends on the time of year. There is a specific equation to determine how long your pool should run. As a rule of thumb, you should run your pool at least 1 hour for every ten degrees of the average high temperature, ie; Highs in the 90s’ = 9 to 10 hours of run time. Pools over 20k gallons or older pools plumbed with 1.5” plumbing may need longer run times.

What are the recommended levels for water chemistry?

Total Alkalinity (adjusted) 80ppm – 120ppm

To calculate adjusted alkalinity, take your Total Alkalinity ppm – 1/3 Cyanuric Acid  ppm = Adjusted Alkalinity

pH 7.2 – 7.8 pH Scale

Chlorine 1ppm – 3ppm

Calcium Hardness 200ppm – 400ppm

Cyanuric Acid (Stabilizer) 20ppm – 40ppm

How long should I wait to enter a pool after it has been treated?

This will depend on the amount and chemicals added to the water. It could be as short as 3 hours; for more aggressive treatments like shocking the pool, we would recommend waiting at least 6 to 12 hours.

My water looks cloudy, what should I do?

Most importantly, DO NOT add any products or chemicals to your pool without consulting a qualified pool service technician! When pool water is cloudy, it is often a filtration or mineral/chemical issue that requires a qualified technician to diagnose and resolve correctly.

Contact us by phone at (727) 269-3457 to have one of our qualified technicians diagnose the water quality issue.  Most pool issues can be resolved within 1-2 business days.

 

My water level in my pool is dropping, what should I do?

A few conditions may cause your pool water level to drop, depending on the situation.  Most often, a pool water level drop results from evaporation (more common during summer months) and a pool leak.

You should expect to see a ¼ – ½ inch loss of water per day during the summer months due to evaporation. This is roughly 2 – 4 inches per week, keeping in mind that the actual water loss will depend on several environmental factors and may vary.

If you’re seeing abnormal water loss, it’s entirely possible that you may have a leak and will need additional help from us.  In such cases, please get in touch with us by phone at (727) 269-3457, and one of our qualified technicians will be happy to assist.

What are our hours of operation?

Our hours of operation are:

  • Monday – Friday, 7 am – 4 pm.
  • Saturday and Sunday – Closed

If you need service during non-business hours, please contact us by phone at (727) 269-3457 and leave a message, and one of our qualified technicians will be happy to assist on the next business day.

Do you offer a referral program?

Yes!  For every paying customer you recommend, you will receive a $50 service credit.  To receive your credit, the customer must designate you as the referrer at sign-up and remain an active paying customer of Cover2Pools for at least four consecutive months.

For more information, please get in touch with us by phone at (727) 269-3457, and one of our qualified pool professionals will be happy to answer any questions.

 

Are you currently hiring?

We are continually expanding our service area and our pool service offerings.  If you are an experienced pool service professional interested in opportunities with Cover2Pools, please send your resume to C[email protected] or contact us at (727) 269-3457.

 

BILLING F.A.Q.

How can I pay my bill?

There are currently 2 options for paying your bill:

  1. Auto-Debit (preferred) – automatic monthly payment via Debit/Credit Card.
  2. Quickbooks Online Payment – make a one-time online payment by clicking the “PAY NOW” button on your monthly invoicing.
Can I leave my payment for the service technician to pick it up?

We do accept payment upon delivery of service, however, we prefer one of the following automated payment options:

  1. Auto-Debit (preferred) – automatic monthly payment via Debit/Credit Card.
  2. Quickbooks Online Payment – make a one-time online payment by clicking the “PAY NOW” button on your monthly invoicing.

 

Can I set-up automatic payment for my service each month?

Yes. Please contact Krista in our front office at (727) 269-3457.

How do I update my billing information?
Please contact Krista in our front office at (727) 269-3457.

 

Happy Customers

“Cover2Pools was already servicing our pool when we bought our house. We decided to stick with them because the pool looked great and it was one less thing to worry about. This is our first house to own with a pool so we knew we needed someone who knew the ins and outs of taking care of them. In the five months we’ve had them, we’ve reached out in a panic more than once! The first time because our beautiful clear pool was rapidly turning green. In our minds, we were going through all of the costly worst case scenarios. Cover2Pools was out within 24 hours and fixed the problem. They explained that the people who lived here before rarely used the pool so it was a trial and error process to figure out the chemicals. They had our pool back to normal quickly! For a couple of weeks they came by more than once a week to make sure the balance was right. They’re always so kind and professional!

Today Krista went above and beyond for us. I reached out after finding two mice in my pool. I know it seems ridiculous and I should’ve taken care of it on my own, but I don’t handle things like that well. I sent Krista a text message and she was at my house within minutes! She informed me that there were actually two dead mice and one living. She relocated the living mouse and disposed of the other two. Not only did she do this, she did it with so much kindness… and grace towards me! We’ve never had an experience with them that wasn’t filled with kindness. They’re truly some of the most wonderful people you could ever meet. Keeping our pool nice and clean is just an added bonus!”

Shaleigh Schneider

“I recently hired Cover2Pools to clean my very dirty pool. After only one visit, it was ready for swimmers. And it has been kept immaculate ever since. And on top of that, yesterday I discovered that all the large inflatable items my kids play with were fully filled with air. Not sure how he did it, but it was a great surprise. I wouldn’t use anyone else for my pool maintenance.”

Thomas Sicola